Verna Linear Chandelier

Please note: Delivery times may be affected by customs inspections or other international logistics procedures.

We currently offer free shipping on all orders within the United States.
Order delivery time = Processing Time + Transportation Time

Processing Time

All orders require 7–15 business days for processing before dispatch.

Shipping Time

We currently ship within the USA only.

• Express Delivery: Estimated delivery time is 9–12 business days
• （Default Shipping）Fast Sea Freight (Door-to-Door): Estimated delivery time is 14–30 business days
• Customized Orders (Sea Freight Door-to-Door): Estimated delivery time is 40–45 business days

Please note that actual delivery times may vary due to customs clearance, carrier delays, holidays, or other external factors.

Tariffs & Customs Fees

Joyfuzzy covers all tariffs and customs fees for customers. You will not be charged additional import duties on delivery.

Order Cancellations & Refusal of Delivery

Within 24 Hours

Orders may be canceled free of charge within 24 business hours of placing the order.

After 24 Business Hours

If you cancel after 24 business hours:

• A 30% cancellation fee plus material costs will apply.

If the product has already entered production or is ready for shipment:

• You will be responsible for all material costs associated with your order.
  Please contact customer service for details.

After Shipment

If the order has already shipped and you request cancellation or refuse delivery:

• A 50% fee will be charged.
  You may initiate a return after the items are delivered.

Non-Returnable Items

Please note that all large fixtures are non-returnable and non-exchangeable.
This includes oversized lighting and customized items.

Easy Returns

• Return requests accepted within 30 business days after delivery.
  
• Items must be unused, uninstalled, and in original packaging.
  
• Customized products and large fixtures are not eligible for return or exchange.
  

2-Year Manufacturer Warranty

• All products (excluding bulbs) include a 2-year warranty.
  
• Please contact us within 48 hours with photos/videos if you receive a damaged or defective item.
  

Before Ordering

• Orders can be canceled free of charge within 24 business hours.
  
• Once production begins or the order ships, cancellation fees may apply.
  
• Please confirm size, finish, and specifications before placing your order.

At JoyFuzzy, we believe the perfect chandelier is more than just a light — it’s a statement. Choosing the right size ensures your chandelier enhances the space without overpowering it, creating balance, beauty, and functionality.

JoyFuzzy Whole Room Formula

1. Finding the Right Diameter

For the Whole Room

Simply add the room’s length and width (in feet). The sum, converted to inches, is the ideal chandelier diameter.

Example:
If your room measures 12 feet in length and 10 feet in width, the total is 22 feet.
That means a chandelier with a diameter of about 24 inches will be well-proportioned for the space.

For Dining Tables or Kitchen Islands

Choose a chandelier that is roughly half to three-quarters the width of your table or island. This keeps the proportions balanced while making a statement.

2. Determining the Right Height

A quick formula:
Take your ceiling height (in feet) and multiply by 2.5. The result is the recommended chandelier height in inches.

Example:

For a 11-foot ceiling, 11 × 2.5 = 27.5 inches tall chandelier.

3. Hanging Height Guidelines

Open Areas (Living rooms, bedrooms, foyers)"

The chandelier’s lowest point should be at least 7.5 feet above the floor.

Bedroom:

Foyer:

The general rule is to use the second floor as your reference. Position the chandelier so it hangs slightly below or level with the top of the staircase, ensuring that when you’re at the top, its highest point aligns with your eye level.

Above Dining Tables or Kitchen Islands:

Hang the chandelier so the bottom sits 30–36 inches above the surface.

4. Long Hallways

For hallways, the ideal chandelier size is based on the hallway’s width. Simply multiply the width in feet by 2.5 to determine the chandelier’s diameter in inches.

Diameter: Hallway width (ft) × 2.5 (inches)

Center the chandelier, space multiples 8–10 ft apart

Keep bottom at least 7.5 ft above the floor

5. Quick Reference Chart

6. JoyFuzzy Tips for a Perfect Fit

• Proportion is key – The right size brings balance; too big feels overwhelming, too small gets lost.

• Style affects perception – Ornate designs can appear larger, while minimalist styles may look lighter and more airy.

• Layer your lighting – Combine your chandelier with sconces, lamps, or recessed lighting for depth and warmth.

Frequently Asked Questions

Find answers to common questions about our lighting, customization, ordering, shipping, and after-sales services. If you need further assistance, our team is always happy to help.

Orders & Payments

1. What payment methods do you accept?

We accept major credit and debit cards through our secure checkout system. All payments are processed through secure payment gateways to help protect your personal and payment information.

2. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible.

Orders that have not entered production or shipping may be eligible for changes or cancellation. Once production has started, or an order has shipped, cancellation may no longer be possible.

Please contact us at support@joyfuzzy.com for assistance.

3. Can I use a discount code with my order?

Yes! You can enter an eligible discount code at checkout.

Please note that discount codes generally cannot be combined. For designer, trade, bulk, or large-scale projects, contact our team for exclusive pricing.

Customization & Product Information

4. Do you offer customized lighting?

Yes! Customization is one of our specialties.

We can accommodate various customization requests, including:

• Dimensions and overall proportions
• Hanging height and wire length
• Metal finishes and colors
• Lighting configurations
• Certain material and design adjustments

Contact us with your reference images, measurements, or project requirements, and our team will help explore the possibilities.

5. Can your chandeliers be installed on sloped or vaulted ceilings?

Many of our lighting fixtures can be adapted for sloped or vaulted ceilings.

Compatibility depends on the fixture's mounting structure and ceiling angle. Please share your ceiling angle and product link with us before ordering so we can confirm the installation requirements.

6. Can I choose the light color or color temperature?

Selected lighting models offer different color temperature options, including warm white, cool white, or adjustable color temperatures.

Available options vary by product. Please check the individual product specifications or contact us before placing your order.

7. What materials are used in your lighting fixtures?

Our collections feature carefully selected materials, including brass, iron, crystal, alabaster, marble, and handcrafted glass.

Material specifications and finishes vary by design. Please refer to each product page for detailed information or contact us if you need additional material details.

8. Do your products come with light bulbs?

Bulb inclusions vary by product. Please refer to the individual product description for details about bulb type, quantity, and compatibility.

If you need replacement bulbs or additional accessories, feel free to contact our support team.

Production & Shipping

9. How long does production take?

Many of our lighting fixtures are handcrafted or made to order.

Our typical production time is approximately 15–20 business days, depending on the design, customization requirements, and order quantity.

We carefully inspect each fixture before shipment to ensure quality and functionality.

10. How long does shipping take?

We offer the following shipping options for US orders:

Free Standard Shipping

• Processing time: 2–4 business days
• Transit time: 5–9 business days
• Estimated total: 7–13 business days

Priority Air Express

• Processing time: 2–4 business days
• Transit time: 3–7 business days
• Estimated total: 5–11 business days

Please note that made-to-order products require additional production time before shipping.

11. Will I need to pay additional customs duties or delivery fees?

No. For our US orders, we cover applicable import duties and final-mile delivery arrangements.

You will not need to pay additional customs duties or delivery fees upon arrival.

12. Can I change my shipping address after placing an order?

Please contact us immediately if you need to update your shipping address.

We can usually accommodate address changes before your order ships. Once the package has been dispatched, changes may be subject to carrier restrictions.

Please note that we currently do not ship to P.O. Boxes.

13. How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information.

You can use the tracking link to follow your shipment. For international shipments, tracking updates may take some time to appear during customs clearance and transit.

Returns, Refunds & Warranty

14. What is your return policy?

We accept eligible return requests within 30 days of delivery.

To qualify for a return:

• The item must not have been installed or used.
• The item must be returned in its original packaging.
• Custom-made or personalized products are not eligible for returns.
• For non-quality-related returns, the customer is responsible for return shipping costs.

Please contact support@joyfuzzy.com before sending any item back. Unauthorized returns cannot be accepted.

15. What should I do if my product arrives damaged or defective?

We carefully inspect and package every order before shipment.

If your product arrives damaged or has a quality issue, please contact us within 48 hours of delivery and provide:

• Your order number
• Clear photos or videos showing the issue
• Photos of the packaging, if applicable

Our team will review the issue and arrange an appropriate solution, such as replacement parts, a replacement fixture, or a refund, depending on the circumstances.

16. Do your lighting products come with a warranty?

Yes. We provide a 2-year limited warranty covering manufacturing defects, excluding light bulbs and normal wear and tear.

If you experience a product issue during the warranty period, please contact our support team with your order number and supporting photos or videos.

We will review your case and help arrange an appropriate solution.

17. What if a glass shade, crystal, or other component is missing or damaged?

Please contact us with your order number and photos of the affected components.

We will help arrange replacement parts whenever possible. If the damage is extensive and the fixture cannot be properly restored, we will work with you on an appropriate replacement or refund solution.

Installation & Support

18. Do you provide installation services?

Our products are shipped with the necessary installation components and instructions where applicable.

Professional installation by a qualified electrician is recommended, especially for large chandeliers, heavy fixtures, and hardwired lighting.

19. What if I need help with installation?

We are happy to assist!

If you have questions about mounting, wiring, hanging height, or installation compatibility, please send us photos of your installation area and the product you purchased.

Our team will help guide you through the process.

20. Do you offer designer and trade discounts?

Yes! We welcome interior designers, architects, contractors, and trade professionals.

Our Trade Program offers:

• Exclusive designer discounts
• Priority order processing
• Customization support
• Bulk and project pricing
• Dedicated customer support
• Shipping upgrade opportunities

Contact us to learn more about joining our Trade Program.

Contact Us

Still have questions? We're here to help.

Email: support@joyfuzzy.com

Our customer support team is happy to assist with product inquiries, customization requests, orders, and after-sales support.

Joyfuzzy — Thoughtfully Crafted Lighting for Every Space.