Refund policy

Returns

  • Returned products must be in their original packaging and in new/unused condition to qualify for a refund.

  • Products that have been installed cannot be returned.

  • Customized items are not eligible for return.

  • Returns must be initiated within 30 business days of delivery.

  • Returned products must be shipped back to Joyfuzzy’s warehouse in the United States.

  • Orders that have already shipped cannot be canceled. You may request a return after receiving your order.

Manufacturer Warranty

  • All products, excluding light bulbs, are covered by a two-year manufacturer warranty.

  • Within 30 business days of receipt, if a manufacturer defect is found, you may return the product for a full refund.

    • Important: Please contact support within 48 hours of discovering a defect or shipping damage and provide photos/videos for verification.

  • If there is no manufacturer defect and you simply change your mind or want a different size, returns are still possible, but you are responsible for all shipping costs.

Return Shipping Instructions

  • Ensure products are sealed in original packaging and in resalable condition.

  • Ship the product to our warehouse at your own expense.

  • Provide a tracking number after shipping; without it, our warehouse may refuse to accept the return.

  • Once we receive and inspect the return, a refund will be processed within 10 business days, and you will receive a confirmation email.

Exchanges

  • Exchanges are treated as a return followed by a new purchase.

  • Customized items are not eligible for exchange.

Non-Returnable Items

  • Large or multi-layer fixtures may not be returnable or exchangeable.

    • Example: Round fixtures over 36” or rectangular/square fixtures 72” and above cannot be returned or exchanged.

  • Custom modifications or items not listed on the website are also non-returnable.

Refunds

  • After receiving returned items, it takes 5–10 business days for inspection and restocking.

  • Refunds will be issued after inspection.

  • Items that arrive damaged or used will not be eligible for a refund.

  • Please allow up to 30 business days for the credit to appear on your account depending on your bank or credit card provider.

Cancellations

  • Orders may be canceled free of charge within 24 business hours of placement.

  • If canceled after 24 business hours:

    • 30% cancellation fee plus material costs apply.

  • If the product is already in production or ready for shipment, you may be responsible for all material costs.

  • For orders that have already shipped, a 50% fee applies. You may initiate a return after receiving the products.

  • All large fixtures are non-returnable and non-exchangeable, as noted above.

Customer Support

If you have any questions or need assistance:

Email: support@joyfuzzy.com
Service Hours: Monday–Saturday, 9:00 AM – 6:00 PM (PST)