Shipping policy

Please note: Delivery times may be affected by customs inspections or other international logistics procedures.

We currently offer free shipping on all orders within the United States.
Order delivery time = Processing Time + Transportation Time

Processing Time

All orders require 7–15 business days for processing before dispatch.

Shipping Time

We currently ship within the USA only.

  • Express Delivery: Estimated delivery time is 9–12 business days
  • （Default Shipping）Fast Sea Freight (Door-to-Door): Estimated delivery time is 14–30 business days
  • Customized Orders (Sea Freight Door-to-Door): Estimated delivery time is 40–45 business days

Please note that actual delivery times may vary due to customs clearance, carrier delays, holidays, or other external factors.

Tariffs & Customs Fees

Joyfuzzy covers all tariffs and customs fees for customers. You will not be charged additional import duties on delivery.

Order Cancellations & Refusal of Delivery

Within 24 Hours

Orders may be canceled free of charge within 24 business hours of placing the order.

After 24 Business Hours

If you cancel after 24 business hours:

  • A 30% cancellation fee plus material costs will apply.

If the product has already entered production or is ready for shipment:

  • You will be responsible for all material costs associated with your order.
    Please contact customer service for details.

After Shipment

If the order has already shipped and you request cancellation or refuse delivery:

  • A 50% fee will be charged.
    You may initiate a return after the items are delivered.

Non-Returnable Items

Please note that all large fixtures are non-returnable and non-exchangeable.
This includes oversized lighting and customized items.

Customer Support

If you have any questions or need assistance during your shopping experience, please contact us:

Email: support@joyfuzzy.com
Service Hours: Monday–Saturday, 9:00 AM – 6:00 PM (PST)

We are here to help and will respond as soon as possible.