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FAQS
What payment methods do you accept?
Do your prices include taxes?
What if I entered the wrong email or shipping address?
Are your products certified?
What is your returns and refund policy?
We accept major credit and debit cards. For large or custom orders, please contact our support team for payment guidance.
Yes - listed product prices and shipping include applicable taxes. You will not be charged extra tax at checkout.
Contact support immediately to update your email, name, or address. If the order has already shipped we cannot change it. Reach us at support@joyfuzzy.com.
Yes - our lighting products conform to applicable UL standards and other regional safety requirements.
Contact support@joyfuzzy.com with photos/videos and your order number. We will confirm eligibility within 3 business days.f approved, we will provide return instructions and an authorized refurn address. Please use a tracked shipping method - unauthorizedreturns will not be accepted.Return conditions:
Return request submitted within 30 days of receipt.
Item is not custom-made per customer specifications.
Product returned in original packaging and not installed.
Fragile parts (e.g., crystals) must be packaged securely.